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    We're here for you.

    For any questions about an order, our products, our website, or If you need to reach us for any reason, send us a note at hello@altpronouns.com or take a look below at our FAQ section.

    ORDER ISSUES

    My order has not shipped yet.

    Our products are hand-picked and individually printed as you place an order. This process take a bit more time than traditional stock orders. Typically, orders ship within 3 days of being placed. We apologize if your order is delayed, and thank you for your patience and support as we grow our company to better serve you. Don't hesitate to reach out if you have any concerns, support@altpronouns.com

    I'm missing a product from my order, what do I do?

    We hope this never happens, but in case it does, send us a note at support@altpronouns.com.

    What do I do if I receive a faulty item in my order?

    Our apparel is hand picked and printed each time you place an order. In case there is an issue with the print, we will happily look into it and see how we can make things right. Send us a note to tell us what happened at support@altpronouns.com.

    Will you refund the shipping charges on my parcel?

    We unfortunately cannot refund shipping costs, unless of course we caused an error.

    PRODUCT & STOCK

    How can I purchase a gift card?

    We're working on making this possible, but we do not currently offer gift cards.

    How can I search to find products on the website?

    You can search for items by using the search field on the top navigation bar of our site.

    RETURNS AND EXCHANGES

    What is your return policy?

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can read more about our Return Policy here.

    When can I expect my refund?

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

    STILL HAVE QUESTIONS?

    support@altpronouns.com

    PRESS INQUIRIES

    press@altpronouns.com